How does ordering work?
Simply select the product and format you would like to buy and click the “Add to Cart” button. Now choose either to add more products or to check-out and pay. You may open your cart inventory by clicking the shopping cart logo in the upper right corner. Upon check-out you will be asked to either create a new profile or login to your existing profile. Payments are made using either PAYPAL to pay the total amount of your order. After thepayment is completed you will be redirected to the store and provided with the download link(s) and a PDF invoice inside your user profile. In addition you will receive an order confirmation with the download link(s) via e-mail.
How much time do I have to download my paid products?
As soon as the product is paid you have 7 days to download your files. Within this time frame you may download them as often as you like. If you need to access your files after the download period expired please get in touch with us.
Which payment methods do you accept?
You may check out with Paypal using either your existing user account or your credit card. For credit card payments with Paypal please use the corresponding link below the log in form on the Paypal site.
My paid order shows up as pending, what happened?
Please refresh/reload this page and it should show as “completed” unless there really was a problem with the payment.
Which file formats will I receive?
Each product may include one or several file formats. Please read the product’s description for details. All products are conveniently packed into ZIP or RAR files. It makes the downloads faster and easier. We recommend using WINZIP, WINRAR or 7-ZIP if you are on a PC or RAR Expander or StuffIt Expander if you are on a Mac to unpack the products.
I can’t download the files, what happened?
There are several reasons:
- the payment was not completed, the order is still open -> all download links are only activated after the payment is complete.
- the download link is no longer valid -> all download links are active for 7 days after purchase. In case you need longer than that please contact us to extend the period.
- the download interrupts half way through -> in case of a slower internet connection and large product files some downloads often time out. This is an issue of your internet browser. We recommend using a download manager which are also available as extension to your browser. A download manager lets you resume the download where it was interrupted.
What happens to my personal data?
How may I use the sounds?
You may use the sounds in combination with other sounds within your musical compositions. You may release such compositions commercially without payment of any further fees or royalties for such usage. You cannot use the sounds in isolation (i.e. when not within musical compositions) as part of a commercially released project. Only the original purchaser of the sounds has the right to use them commercially. This means that you cannot sell or give away the sounds to anyone else. Please also read our Licensing Information!